Home / Refund & Return Policy
KNOW THE DETAILS
Shipping & Return policy
Introduction At Kshitiz, we are committed to ensuring your satisfaction with our products. This Shipping & Return Policy outlines the terms and conditions under our policy can be processed. By purchasing from us, you agree to this policy.
- Order Processing
Orders are processed within 1-3 business days after confirmation, as all our products are handmade to ensure freshness and quality. Once your order is shipped, you will receive an email with tracking information.
- Shipping Methods and Delivery Times
We offer standard shipping across [Country/Region]. The delivery time may vary depending on your location Standard Shipping: Delivery typically takes 3-7 business days. Express Shipping (if applicable): Delivery takes 1-3 business days. Please note that weekends and holidays may extend the delivery time.
- Shipping Costs
Shipping charges are calculated at checkout based on the weight and destination of your order. The total cost will be displayed before completing your purchase.
- Delivery Locations
We currently ship to all major cities and towns across [Country/Region]. If you reside in a remote area, delivery may take longer than estimated.
- Shipping Delays and Issues
Late or Missing Refunds If you haven’t received a refund within the expected time frame, please first check your bank account and contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us for further assistance.
- Tracking Your Order
After shipping, you can track your order with the tracking number provided via email. If you encounter any issues with tracking, please contact us at [email protected]
Return Policy
- No Refund, No Replace Policy
Due to the perishable nature of our products, all sales are final. Once an order has been placed and dispatched, it cannot be canceled, returned, refunded, or replaced. We strongly recommend reviewing your order carefully before submitting it to ensure all details (including shipping address and product selection) are correct.
- Damaged or Incorrect Orders
While we take utmost care in packaging your products to prevent damage during transit, issues may rarely arise. Damaged Items If you receive a damaged product, please notify us within 24 hours of delivery with clear photos of the damage and your order number. Incorrect Items: If you receive the wrong product, contact us within 24 hours of receiving the order with photos and details. After reviewing your claim, if deemed valid, we will assess whether a replacement or partial refund is appropriate, though this is handled case-by-case.
- Non-Refundable Items
Due to hygiene and safety reasons, we do not accept returns or replacements for: Perishable food items like cookies, snacks, ladoos, etc. Sale items or items purchased during promotions or discounts
- Order Cancellations
Orders cannot be canceled once they are placed, as our products are freshly made to order. We appreciate your understanding.
- Allergies and Ingredient Information
All ingredient details are provided in the product description. It is the customer’s responsibility to review the ingredients for potential allergens before purchasing. We do not offer refunds or replacements for allergy-related issues, so please ensure you are aware of any allergens that may be present.
Contact Us: If you have any questions or need assistance with your order, feel free to contact us [email protected]